We purchased this unit from Bed Bath & Beyond as a replacement to the Hamilton Beach 40515 (HB) coffee urn (which was better in our opinion).This unit looks pretty, and it holds >40 cups of water just as the HB did, but instead of being tall and slim, it is a short and fat unit.
The cup dispenser uses a pressure-release mechanism rather than a lift valve which at first glance seemed better because we can just put pressure on it with the coffee cup in hand rather than lifting a latch, but we were mistaken.The unit's pressure dispenser is placed at an angle, so it only dispenses full force when the bottom of the dispenser is pressed; when placing the coffee against the top of the unit, nothing comes out.
The problem with this is that the unit is so short, nothing larger than the small coffee cups will fit under the unit to allow it to dispense.This is a problem since most of our coffee cups are not the small ones.If you can fit the coffee cup under the dispenser to get it to dispense, you also have to be careful because unlike the spout-type dispensers, if you're not careful and there is not a sufficient amount of water in the unit, you'll knock it over and burn everyone around you including yourself when you reach to touch the burning hot unit with your bare hands to prevent it from falling and spilling.
Other than that, there is no way to see how much water is left in the unit, and the first day after using it with guests, it ran out of water and burned the bottom.Were there an indicator, we would have seen that we were running low on water and the bottom wouldn't have burned, possibly damaging the unit.Other units have either an indicator where you can see the water level, and others even have an automatic shut-off when the water level gets low and this unit has none of these features.
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Product Description:
Hamilton Beach, 40 Cup, BrewStation Aluminum Dispensing Coffee Urn, Cup/Minute Brewing, Boil Dry Shut Off, Removable 3 Prong Plus.
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